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Incident Resolution Contact Mailbox

The need
Facilitate the contact process with clients/ users
Analyze customer interests and concerns to build strong relationship
Handle large volume of customer queries, complaints and requests
Accelerate response time

The solution
Extraction of topics, summaries, keywords and products from customer e-mails
Dashboards with the main metrics, terms and sentiment analysis to monitor customer interactions

ROI
Cost reduction in email handling
KPI's creation
Improved customer understanding and feedback
Increased customer satisfaction and loyalty
Customer expectations are met
Tools

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