function track_msdynmkt_websiteinteractions_114741865() { window["msdynmkt"].setUser({ authId: ""}); // ID, e-mail or phone number - see instructions window["msdynmkt"].trackEvent({ name: "msdynmkt_websiteinteractions_114741865", //Trigger title: Website Interactions ingestionKey : "d12470e34c7a4283ac8769a2797687ca-fab4c50f-f357-4516-a3f8-b908fdfbc681-7154", version: "1.0.0" ,     properties: { "dateandtime" : "", "url" : "", "bindingid" : "" } }); } global eia # ID, e-mail or phone number - see instructions user = User(auth_id='') eia.set_user(user) #Trigger title: Website Visit sampleEvent = Event('msdynmkt_websitevisit_083156767') sampleEvent.set_property("bindingid", "") eia.track_event(sampleEvent)
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Incident Resolution Contact Mailbox

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The need

Facilitate the contact process with clients/ users

Analyze customer interests and concerns to build strong relationship

Handle large volume of customer queries, complaints and requests

Accelerate response time

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The solution

Extraction of topics, summaries, keywords and products from customer e-mails

Dashboards with the main metrics, terms and sentiment analysis to monitor customer interactions 

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ROI

Cost reduction in email handling

KPI's creation

Improved customer understanding and feedback 

Increased customer satisfaction and loyalty

Customer expectations are met


Tools

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