top of page
Telephony data mart & analytics
The need:
Understand performance of the call center
Identify areas for improvement and make data-driven decisions.
Improve efficiency and effectiveness
Deliver better customer experiences
The solution:
Set up of a telephony data mart based on Microsoft Link Data
KPI’s implementation such as average call handling time, first call resolution rate, abandonment rate, customer satisfaction score, etc.
The ROI:
Improved performance metrics
Significant impact on the transformation of the company
bottom of page