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Telephony data mart & analytics
Understand and elevate call center's performance.
Identify areas for improvement and make data-driven decisions.
Improve efficiency and effectiveness of your team.
Deliver better customer experiences.
Set up of a telephony data mart based on Microsoft Link Data
KPI’s implementation such as average call handling time, first call resolution rate, abandonment rate, customer satisfaction score, etc.
Improved performance metrics
Significant impact on the transformation of the company
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