function track_msdynmkt_websiteinteractions_114741865() { window["msdynmkt"].setUser({ authId: ""}); // ID, e-mail or phone number - see instructions window["msdynmkt"].trackEvent({ name: "msdynmkt_websiteinteractions_114741865", //Trigger title: Website Interactions ingestionKey : "d12470e34c7a4283ac8769a2797687ca-fab4c50f-f357-4516-a3f8-b908fdfbc681-7154", version: "1.0.0" ,     properties: { "dateandtime" : "", "url" : "", "bindingid" : "" } }); } global eia # ID, e-mail or phone number - see instructions user = User(auth_id='') eia.set_user(user) #Trigger title: Website Visit sampleEvent = Event('msdynmkt_websitevisit_083156767') sampleEvent.set_property("bindingid", "") eia.track_event(sampleEvent)
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Telephony data mart & analytics

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The need

Understand and elevate call center's performance.

Identify areas for improvement and make data-driven decisions. 

Improve efficiency and effectiveness of your team.

Deliver better customer experiences.

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The solution

Set up of a telephony data mart based on Microsoft Link Data

KPI’s implementation such as average call handling time, first call resolution rate, abandonment rate, customer satisfaction score, etc.

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Improved performance metrics

Significant impact on the transformation of the company


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