function track_msdynmkt_websiteinteractions_114741865() { window["msdynmkt"].setUser({ authId: ""}); // ID, e-mail or phone number - see instructions window["msdynmkt"].trackEvent({ name: "msdynmkt_websiteinteractions_114741865", //Trigger title: Website Interactions ingestionKey : "d12470e34c7a4283ac8769a2797687ca-fab4c50f-f357-4516-a3f8-b908fdfbc681-7154", version: "1.0.0" ,     properties: { "dateandtime" : "", "url" : "", "bindingid" : "" } }); } global eia # ID, e-mail or phone number - see instructions user = User(auth_id='') eia.set_user(user) #Trigger title: Website Visit sampleEvent = Event('msdynmkt_websitevisit_083156767') sampleEvent.set_property("bindingid", "") eia.track_event(sampleEvent) Advanced customer contact
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Advanced customer contact

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The need

Facilitation of the contact process with the client / user

Facilitation of the contact process with the client / user.

Analyse customer interests and concerns.

Post sales operations automation.

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The solution

Ranking, topic extraction, summary, keywords, products.

Dashboards with the main metrics, terms and sentiment about customer contact.

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ROI

Reduced contact mailbox processing costs.

Improvement of customer understanding, creation of KPIs on contact.

Workload reduction.

Customer satisfaction.

Improved response time.

Tools

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